Frequently Asked Questions

RJY Group is a Houston-based facilities and infrastructure partner. We support building automation, operational technology (OT) and industrial control system (ICS) cybersecurity, HVAC and chiller plants, standby generators, water treatment, and technical staffing. Our clients include hospitals, government and public safety facilities, industrial and commercial campuses, universities, data centers, and transportation and utility operators.

Yes. RJY Group is a Service-Disabled Veteran-Owned Small Business (SDVOSB) verified through the VA's Center for Verification and Evaluation (CVE), an SBA 8(a) certified firm, and a GSA Schedule holder (contract 47QSMS25D008U). We are also recognized by the City of Houston and VetHUB. Certification details and links to the official registries are on our Certifications page.

Agencies can buy through our GSA Schedule contract, or use SDVOSB and 8(a) set-aside and sole-source authorities where they apply to the acquisition. Applicability depends on the contract value, scope, and your agency's rules, so we recommend confirming the route with your contracting officer. We will gladly supply capability statements, pricing, and past-performance references to support the file.

Our headquarters is in Houston, Texas, and we support facilities across the Gulf Coast, Texas, and the wider region. Many clients have several buildings or campuses, and we can standardize service, reporting, and response across all of them under one agreement. If your sites are outside our usual area, contact us and we will tell you plainly what we can support.

We maintain 24/7 critical response for the systems we support. For a live outage, call the Houston office directly rather than using the website form, because a phone call reaches a specialist fastest. Actual arrival time depends on your location and the nature of the failure, so we define response targets in writing in your service agreement instead of promising a number in advance.

We walk the facility with your team, review the systems in scope, and ask how the building actually operates, including any past failures. We then document asset condition, risks, and gaps, and rank them by consequence and urgency. You receive a written summary with recommended next steps, so you can decide what to fund and when, with no obligation to proceed.

It depends on the work. Defined projects such as a controls upgrade or a generator overhaul are normally quoted as a fixed price against a written scope. Ongoing maintenance is priced as a recurring agreement, and urgent or open-ended repairs may be time and materials with a not-to-exceed limit. Every option is itemized in advance, so you are never surprised by an invoice.

Both. Most of our long-term clients choose planned maintenance because it reduces emergency calls and extends equipment life. Agreements set inspection schedules, testing, reporting, and response terms for each system. If you only need a repair, a one-time project, or a second opinion on a failing asset, we can do that as well, and many relationships grow from there.

We assess, optimize, integrate, and maintain building automation systems (BAS). Typical work includes reviewing control sequences, correcting overrides and failed sensors, tuning schedules for comfort and energy, improving alarms and trending, integrating separate systems into one operating view, and planning phased upgrades. The aim is a building that runs predictably and gives your team data they can trust.

No. We work with existing control platforms and major equipment manufacturers, and we start by improving what you already own. Replacement is recommended only when an asset is unsupported, unsafe, or no longer cost effective to keep, and we show the evidence behind that advice. Phased upgrades let you spread capital cost over several budget cycles.

We start by identifying the connected building and industrial systems you actually have, then assess network segmentation, remote access, passwords, patching, and monitoring against recognized frameworks such as NIST SP 800-82 and IEC 62443. Discovery is done carefully, favoring passive methods, and any change is scheduled with your operations team so that critical systems are not put at risk.

We combine scheduled preventive maintenance with performance trending, so problems show up in the data before they become outages. Work covers chillers, boilers, air handlers, pumps, cooling towers, and controls, with seasonal readiness checks ahead of peak load. Refrigerant handling follows EPA requirements, and every visit ends with a report on condition and recommended repairs.

We plan before we touch anything. That means written method statements, agreed maintenance windows, awareness of redundancy and failover paths, and coordination with your operations, infection control, and life-safety teams. Work is phased so that backup capacity stays available, and we confirm systems are back to normal before we leave the site.

Our generator program covers inspections, fluid and filter service, battery and starting system checks, fuel quality testing, automatic transfer switch testing, and load bank testing. We keep records aligned with NFPA 110 and with your accreditation needs, so you have organized, audit-ready documentation showing the equipment will perform when the utility fails.

Chemistry in closed-loop and cooling tower systems directly affects scale, corrosion, energy use, and biological risk. We test the water, adjust treatment programs, and keep logs, so chillers, boilers, and heat exchangers last longer and run efficiently. Where needed, we support Legionella risk management plans consistent with ASHRAE Standard 188.

We provide qualified technical personnel, such as building engineers, controls technicians, operators, and maintenance specialists, to extend your facilities team. You can use them for temporary coverage, project surges, or long-term placements. We screen credentials and experience, and can meet your background check and site-access requirements before anyone arrives.

Safety comes first on every job. Our people follow written safety procedures, complete your site-specific orientation, and wear appropriate protective equipment. We can provide certificates of insurance and safety documentation on request, and we comply with background checks, badging, escort, and security rules, including those at government and healthcare facilities.

After each visit you receive a clear service report covering what was inspected, what was done, what was found, and what we recommend, with deficiencies ranked by priority. Asset condition, test results, and corrective actions are kept in an organized record, so your team can plan budgets, answer auditors, and see trends over time.

We identify the codes and standards that apply to each system, such as NFPA, ASHRAE, OSHA, and healthcare accreditation requirements, and build inspection and test routines around them. Results are documented in the form inspectors and auditors expect. We tell you plainly if something falls short and what it takes to correct it.

We schedule work around your operating calendar, using after-hours or phased approaches when needed. Occupants and department leads are notified in advance, work areas are controlled and cleaned, and systems are never taken offline without an agreed plan. A single point of contact keeps everyone informed from start to finish.

We would be glad to hear from you. Call our Houston office at (713) 838-1147 or our toll-free line at (866) 989-0869, email sales@rjygroup.net, or send your details through our Contact Us page. It helps to have a list of the systems involved, recent issues, and any deadlines or compliance drivers, but a short note is enough to begin. For a life-safety emergency, follow your own emergency procedure first, then call us.